Customer Success
The customer success team offers ongoing support to all Babbel for Business customers, including regular check-ins with a customer success manager, a range of assets for admins and learners, and much more.
How we support you
Regular
check-ins
Scheduled check-ins every few months to see how you’re progressing
Admin
portal
Your own admin portal to manage the company’s subscription and licenses
Onboarding
materials
Various assets to help your team get started with Babbel
On-demand
reports
Detailed reports and analytics on learner activity
Learner
motivation
Tips and templates to help keep your learners motivated
Learner
certificates
Certificates for each learner at the end of every module
Admin & learner
libraries
Access to a range of materials to support both admins & learners
Customer success manager
Ongoing support whenever you need it throughout membership
How it works
Set up your account
Set up your company’s Babbel account through an invitation email. Sign up and select your learning language.
Invite learners
Invite your learners through the admin portal. You can invite learners in different languages and reassign their memberships if they leave the company.
Monitor progress
Monitor your learners’ progress through on-demand reporting and analytics to measure the success of your company’s language learning program.
Regular check-ins
Every few months the customer success team will check in to see how you’re doing and whether your company needs more support.
