Customer Success

The customer success team offers ongoing support to all Babbel for Business customers, including regular check-ins with a customer success manager, a range of assets for admins and learners, and much more.

How we support you

Regular
check-ins

Scheduled check-ins every few months to see how you’re progressing

Admin
portal

Your own admin portal to manage the company’s subscription and licenses

Onboarding
materials

Various assets to help your team get started with Babbel

On-demand
reports

Detailed reports and analytics on learner activity

Learner
motivation

Tips and templates to help keep your learners motivated

Learner
certificates

Certificates for each learner at the end of every module

Admin & learner
libraries

Access to a range of materials to support both admins & learners

Customer success manager

Ongoing support whenever you need it throughout membership

How it works

Set up your account

Set up your company’s Babbel account through an invitation email. Sign up and select your learning language.

Invite learners

Invite your learners through the admin portal. You can invite learners in different languages and reassign their memberships if they leave the company.

Monitor progress

Monitor your learners’ progress through on-demand reporting and analytics to measure the success of your company’s language learning program.

Regular check-ins

Every few months the customer success team will check in to see how you’re doing and whether your company needs more support.