“Hello and welcome to Hotel Eden! Would you like a complimentary snack?” Now that isn’t something you’ll learn in a typical language class. But when it comes to business, Babbel has you covered. Our expert team of linguists and developers have designed a series of courses targeted at several different sectors to ensure your employees can deliver the best possible service. For example, did you know we can help your IT department clear a paper jam in the printer? Or that we can guide financiers through tax conundrums? We’ve even designed lessons for train conductors!
Babbel for Business helps prepare employees from all around the world for real-life situations in the workplace, and this blog post explores everything our hotel and hospitality lessons have to offer — so your restaurant, hotel, or cafe can run like clockwork.
Language learning in the hospitality industry
In an increasingly connected world, smooth communication has never been more important — and there’s no industry more affected than the hospitality industry. Hospitality has always been a hub of diversity — people from all over the world flock to different cities to get a taste of a new culture, and many work in hotels, restaurants, or in bars. So ensuring these employees feel comfortable communicating in English is not only vital to their well-being, but to the satisfaction of your customers. That’s why our language-learning experts have designed lessons tailored for the industry — so your employees can handle any situation professionally and graciously.
Exercise 1: Introduction
Each lesson starts with an introduction to a specific focus of vocabulary and includes pictures as learning aids. The vocabulary is read aloud by a native speaker, so the learner will know how to pronounce each word or phrase correctly from the beginning. Here’s an example from our mini-bar lesson:
Exercise 2: Adjustment to phrases
The next step requires the learner to pair the English word with the correct picture. Our Babbel experts understand how to learn languages effectively, so they start with simple exercises to cognitively prepare the learner to remember the vocabulary unprompted.
Exercise 3: Fill in the gaps
The next step on your language-learning journey is to fill in a gap in a sentence using the correct vocabulary. The learner has an option of two words or phrases — our language learning experts are zoning in on ensuring the learner will be able to remember the word or phrase independently, as well as introducing them to using the word or phrase within a sentence.
Exercise 4: Providing a service
Now that the learner has a grasp on key vocabulary, it’s time to teach them how to use it in the context of their job. Here a native English speaker pronounces the question, at which point the Babbel learner is prompted to repeat it back. This improves pronunciation and increases the likelihood that the learner will remember the word or phrase in a real-life scenario.
Exercise 5: Order the elements
The next step is to double-check word order and sentence structure. Babbel has designed an exercise which homes in on structure — so that the often confusing grammatical differences between German and English are established and ironed out from the very beginning.
Exercise 6: Listen and retain
To re-create real-life scenarios, our Babbel hospitality lessons include recorded conversations that are likely to come up in a work situation. After the learner has listened to the conversation, they'll be asked several questions to test their listening skills and ability to retain information. This exercise helps the learner to practice communicating in real-life scenarios — including skills to retain information from a customer order.
Corrections and revisions
At the end of each lesson the learner gets a score and a pat on the back: “Good job, Alice! 19/23!”
The app keeps track of any errors the learner makes during the course of a lesson, so that afterwards the learner can revise the problem areas through a simple click on the app’s interface.
How Babbel’s hospitality lessons will benefit your business
We’re fans of every kind of language learning at Babbel; however, we know that our flexible B2B service makes the most sense for industry-specific language learning. Why? Because classroom lessons won’t target specific industries or even specific roles in an industry, as each learner has different priorities and agendas. Because we believe in efficient and goal-oriented language learning, with Babbel for Business, each company can select the lessons that best suits their needs.
Everybody in hospitality has different shift times. With Babbel, every employee can carry their lessons around on their smartphone, learning at their own pace on their lunch breaks or on their way home from work. The best part is that these lessons have been created to reflect real-life scenarios, so the learner can put their new skills into practice straight away.
There’s no more effective way to learn a language, but don’t take our word for it. Try it for yourself! We’re sure you’ll say “Great work, Babbel! 10/10!”
Interested? Schedule a Demo and see for yourself how quick, easy and fun learning with Babbel can be!